Privacy Policy

LearnDeepAI Inc. ("LearnDeepAI," "we," "us," or "our") is committed to protecting the personal information of learners, website visitors, corporate clients, and other individuals who interact with our services. This Privacy Policy explains what information we collect, how we use and disclose it, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario legislation.

By using our website at learndeepai.pro, enrolling in a mastery track, submitting an enquiry, or engaging our corporate services, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our services and contact us to request deletion of any information we may hold.

1. Accountability

LearnDeepAI Inc. is responsible for personal information under our control. We have designated a Privacy Officer accountable for compliance with this policy and PIPEDA. You may contact the Privacy Officer at:

• Email: [email protected]
• Mail: Privacy Officer, LearnDeepAI Inc., 380 Wellington Street, Suite 302, London, ON N6A 5B5, Canada
• Phone: +1 (519) 555-8634

We train staff who handle personal information on privacy obligations and review our practices annually or when material changes occur.

2. Information we collect

2.1 Information you provide directly

We collect personal information that you voluntarily submit through contact forms, enrolment applications, corporate service agreements, scholarship applications, and email correspondence. This may include:

• Full name, email address, telephone number, and mailing address
• Employment information and educational background submitted during enrolment
• Payment and billing information processed through our third-party payment processor
• Messages, questions, and attachments you send us
• Consent records, including PIPEDA consent checkboxes on forms
• Capstone project descriptions and code submissions for assessment purposes

2.2 Information collected automatically

When you visit learndeepai.pro, we may automatically collect certain technical information, including IP address, browser type and version, operating system, referring URL, pages viewed, time and date of visits, and cookie identifiers. This collection occurs only to the extent permitted by your cookie preferences. See our Cookie Policy for details.

2.3 Information from third parties

We may receive information from corporate clients about employees enrolled in private cohorts (name, work email, job title). We may also receive payment confirmation from our payment processor without storing full credit card numbers on our servers.

3. Purposes for collection, use, and disclosure

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Primary purposes include:

• Responding to enquiries and providing information about mastery tracks and services
• Processing enrolments, managing cohort participation, and delivering instruction
• Assessing capstone work and issuing completion certificates
• Processing payments and maintaining financial records
• Communicating schedule changes, policy updates, and programme announcements
• Improving our website and services through aggregated analytics (with consent)
• Complying with legal obligations, including tax reporting and regulatory requests
• Protecting against fraud, abuse, and security threats

We will not use your personal information for materially different purposes without obtaining fresh consent, except where permitted or required by law.

4. Consent

We obtain meaningful consent before collecting, using, or disclosing personal information. For contact form submissions, explicit consent is required via the PIPEDA checkbox — it is never pre-checked. You may withdraw consent at any time by contacting [email protected], subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to provide services you have requested.

For enrolled learners, certain information collection is necessary to deliver instruction and cannot be opted out of while remaining in an active cohort. We will explain these requirements at enrolment.

5. Disclosure to third parties

We do not sell personal information. We may disclose information to:

• Service providers: Cloud hosting, email delivery, payment processing, learning management tools, and analytics platforms bound by contractual confidentiality and data protection obligations
• Corporate clients: Progress summaries for employees enrolled through corporate agreements, as specified in the service contract
• Legal authorities: When required by court order, subpoena, or applicable legislation
• Professional advisors: Lawyers, accountants, and insurers under confidentiality obligations

Third-party service providers may process data outside Canada. When information is transferred internationally, we ensure comparable protection through contractual safeguards and due diligence on the recipient's privacy practices.

6. Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods:

• Enquiry form data: 24 months from last contact unless an enrolment relationship begins
• Enrolment and academic records: 7 years from programme completion
• Financial records: 7 years per Canada Revenue Agency requirements
• Cookie consent preferences: 12 months, then re-prompted
• Website analytics (if consented): 26 months in aggregated form

When retention periods expire, we securely delete or anonymise information.

7. Security safeguards

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. Measures include TLS encryption for website traffic, encrypted storage for sensitive records, role-based access controls, secure disposal of physical documents, and regular review of access logs. No method of transmission or storage is completely secure; we cannot guarantee absolute security but commit to notifying affected individuals and the Privacy Commissioner of Canada of breaches posing a real risk of significant harm, as required by law.

8. Your rights under PIPEDA

You have the right to:

• Access personal information we hold about you and receive an account of its use and disclosure
• Request correction of inaccurate or incomplete information
• Withdraw consent, subject to legal and contractual limitations
• Challenge our compliance with PIPEDA by contacting our Privacy Officer
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

Access requests may be subject to a nominal fee where permitted by law. We respond within 30 days unless an extension is warranted.

9. Children's privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors. If we learn that we have collected information from a person under 18 without parental consent, we will delete it promptly.

10. Website and marketing communications

We may send programme announcements and educational content to individuals who have opted in or who have an existing enrolment relationship. Every marketing email includes an unsubscribe link. Transactional communications related to active enrolments (schedule changes, assessment results) are not marketing and cannot be unsubscribed from while you remain enrolled.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated "Last updated" date. Where changes significantly affect how we use previously collected information, we will seek fresh consent or provide notice allowing you to withdraw.

12. Accuracy of personal information

We take reasonable steps to ensure that personal information in our records is accurate, complete, and up to date for the purposes for which it is used. Learners are responsible for notifying us of changes to contact details, employment status, or other information that may affect programme delivery or communication. We periodically prompt enrolled learners to review and confirm their profile information at the start of each new track.

If you believe information we hold about you is inaccurate or incomplete, contact [email protected] with supporting documentation. We will investigate and correct records within thirty days where verification confirms an error.

13. Challenging compliance

You may challenge our compliance with PIPEDA by submitting a written complaint to our Privacy Officer. Complaints should describe the nature of the concern, relevant dates, and any prior correspondence. We acknowledge complaints within five business days and aim to provide a substantive response within thirty days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or by mail at 30 Victoria Street, Gatineau, QC K1A 1H3.

We maintain an internal log of privacy complaints and resolutions to identify systemic issues and improve our practices. Complaint records are retained for three years in anonymised form where possible.

14. Openness and transparency

We make information about our privacy policies and practices readily available on this website. Upon request, we will provide a general account of our personal information handling practices, including the types of information held, purposes of use, and categories of third-party recipients. This policy is written in plain language to support informed consent.

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. Instructor assessments of capstone work involve human review against published rubrics.

15. Individual access procedure

To request access to your personal information, email [email protected] with the subject line "Access request" and include your full name, email address used with LearnDeepAI, and a description of the information sought. We may request additional identification to verify your identity before releasing records. Permitted exemptions under PIPEDA — such as information subject to solicitor-client privilege or affecting another individual's privacy — may limit disclosure. Where information cannot be disclosed, we will explain the reason.

Correction requests follow the same procedure. If we disagree that a correction is warranted, we will note your disagreement on file and inform third parties who received the disputed information where appropriate.

16. Contact

Questions about this Privacy Policy or our privacy practices may be directed to [email protected] or the mailing address above. We aim to respond within ten business days.